Once your payment is finalised you will receive an order confirmation by email. To ensure fast delivery we will do our best to process your order as soon as possible (Mon-Fri). You will receive a tracking link as soon as your order has been shipped. Follow your order through this link until it is delivered. Note: it can take up to 24-72 hours for the shipping carrier to update your tracking. Didn’t receive an order confirmation? Please check whether your payment has gone through then contact us at support@raisedbysociety.com

RAISED BY SOCIETY offers free shipping on orders over 65USD/60EUR World Wide. 

Unfortunately, we are unable to ship to the following countries:

UAE
Cote D'Ivoire
Iraq
Iran
Afghanistan
North Korea
Sierra Leone
Syria
Liberia
Lebanon
Belarus
Zimbabwe

All orders to the US and Canada are shipped from our warehouse in the US.
Orders to Europe, UK & Rest of the world will be shipped from our warehouse in the Netherlands.

RAISED BY SOCIETY offers FREE Shipping on orders over $65/€60/£50.

United States - $6.50

Europe - €5.99

United Kingdom - £6.90

Canada - C$10.90

Rest Of The World - €11.00

Destination:

USA: 4-7 business days

Netherlands & Belgium: 1-2 business days

UK 4-7 business days

Europe: 2-7 business days

Canada:  4-10 business days

Rest of World: 5-22 business days

*For tailored products, such as suits and shirts, please take into account an additional tailoring time of 5 to 8 days.

You can pay using Visa, Mastercard, American Express and PayPal.

All payments must be made before your order is shipped to you. We work closely with Verified by Visa & MasterCard SecureCode to provide you with a safer shopping experience when using your card online.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Additional validation and fraud checks are carried out internally.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. 

Our returns guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with. *Please note that we do not offer refunds for tailored products as fabric is cut based on you measurements and your customizations. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days after receiving. 

In case your order hasn't been processed yet, it is possible to cancel you order. However, we are unable to make changes or cancel your order once it has been placed. We charge 5% administration costs for cancellation. 

Please note that we are unable to make any changes or cancellations once the order has been placed. 

Once the order has arrived, please contact our Customer Support Team at support@raisedbysociety.com if you have any questions.

If you wish to return or exchange an item, please click here to request a return.

Include your:

- Order number

- Return / exchange product

This may have different reasons such as failed security checks (fraudulent), failed account funds or not finishing your order properly.

Please reach out to our customer support team support@raisedbysociety.com

No, to avoid exessive stretching, we do not recommend machine washing your beanie.

Please follow our hand wash instructions.